Privacy Policy | Enjoy Albania

This Privacy Policy explains how Enjoy Albania ("we", "us", "our") collects, uses, and protects personal information when you visit our website, submit an enquiry, or book a stay or experience with us. By using our website you agree to the practices described below.

1. Who we are

Enjoy Albania SH.P.K, Tirana, Albania, is a hospitality company offering short-term accommodation, curated travel experiences, and transport services. If you have any questions about this policy, contact us at hello@enjoyalbania.al.

2. Information we collect

Information you provide directly: your name, email address, phone number, travel dates, group size, flight details (for airport transfers), and any messages or special requests submitted through our enquiry or booking forms.

Booking information: when you book an apartment or experience we keep a record of the booking details, including check-in and check-out dates, guest count, and total price.

Technical information: when you visit our website we automatically collect your IP address, browser type, device information, pages visited, and time spent on each page. This information is used to keep our site secure and to understand how it is used.

We do not knowingly collect information from children under the age of 16.

3. How we use your information

We use your information for the following purposes:

To respond to your enquiries and provide quotes.
To arrange and manage bookings, transfers, and experiences.
To communicate with you about your booking, including confirmations and updates.
To comply with legal, tax, and accounting obligations.
To improve our website, services, and customer experience.
To prevent fraud and abuse of our services.

4. Legal basis for processing

Where the EU General Data Protection Regulation (GDPR) or the Albanian Law on the Protection of Personal Data applies, we rely on the following legal bases: performance of a contract with you, compliance with a legal obligation, our legitimate interests in running our business, and your consent where required.

5. Sharing your information

We do not sell your personal information. We may share it with:

Local partners such as guides, drivers, boat operators, and property hosts, strictly as needed to deliver the service you booked.
Service providers that support our business, such as email, analytics, and website hosting providers, under appropriate confidentiality obligations.
Public authorities, when required by law or to protect our legal rights.

6. Third-party services

Our website uses the following third-party services that may collect and process personal data in accordance with their own privacy policies:

Google Analytics: we use Google Analytics to understand how visitors use our website. Google Analytics collects usage data such as pages viewed and time on site. You can opt out by installing the Google Analytics Opt-out Browser Add-on.
WhatsApp (Meta): our website includes a WhatsApp contact button provided by Meta. If you click this button, your interaction is subject to WhatsApp's and Meta's privacy policies.

7. International transfers

Some of our service providers may be located outside Albania or the European Economic Area. When we transfer personal information across borders, we take reasonable steps to ensure it receives an adequate level of protection, including the use of standard contractual clauses where required.

8. How long we keep your information

We keep personal information for as long as needed to provide our services and to comply with our legal obligations. Booking records are typically kept for up to ten years for tax and accounting purposes. Enquiry records that do not result in a booking are kept for up to two years.

9. Your rights

Depending on your location, you may have the right to access, correct, or delete your personal information, to restrict or object to certain processing, and to receive a copy of your information in a portable format. To exercise any of these rights, contact us at hello@enjoyalbania.al. You also have the right to lodge a complaint with the Albanian Information and Data Protection Commissioner, or with the data protection authority in your country of residence.

10. Cookies

Our website uses cookies and similar technologies in two categories:

Essential cookies: necessary for the website to function correctly. These cannot be disabled.

Analytics cookies: used to understand how visitors use our site, via Google Analytics. You can control these through your browser settings or by using the Google Analytics opt-out tool. Disabling analytics cookies will not affect your ability to use the website.

11. Security

We use reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you and the relevant supervisory authority as required by law. No system is fully secure, and we cannot guarantee the absolute security of information transmitted over the internet.

12. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will change the date at the top of this page. If the changes are significant, we will take reasonable steps to notify you.

13. Contact

For any questions about this Privacy Policy or how we handle your information, please email hello@enjoyalbania.al or write to Enjoy Albania SH.P.K, Tirana, Albania.